We are committed to ensuring your complete satisfaction with every order from Callie's Sweets. We want you to absolutely adore your treats! However, if for any reason you find yourself unsatisfied with your order, we're here to make it right.

If you encounter any issues with your order, please reach out to us promptly at candy.team@calliessweets.com within 30 days of your order's delivery date. Kindly provide a brief explanation of the problem you've experienced. Our team will respond promptly to evaluate your inquiry and address it accordingly. Please note that we may request images of the products to better understand the situation.

Your satisfaction is our top priority, and we appreciate your cooperation in helping us resolve any concerns you may have.

Unfortunately, we cannot refund orders due solely to shipping delays with our carriers or lost or stolen packages with delivery confirmation from the carrier.

Once your order is placed, we will send a confirmation email to the provided order email address. When your order ships, we will send the carrier tracking code to the provided email address. A tracking code is not available until the package is en route. If you have questions about the status of your order or are having difficulties with the tracking information for your order, please email our team at candy.team@calliessweets.com.

• We are unable to ship to PO Boxes. Orders will be unfulfilled until a proper address is provided.
• Tracking information will be sent to the customer when the carrier service receives the package.
• We try our best to fulfill your order within 7 business days. If additional delays occur, we will notify you via email.
• If you have any additional questions or concerns about shipping, please contact our team at: candy.team@calliessweets.com.

Unfortunately, we cannot refund orders due solely to shipping delays with our carriers or lost or stolen packages with delivery confirmation from the carrier.

We use USPS Ground Advantage for our shipping method. Even with request, we cannot fulfill your order through other shipping methods at this time.

Unfortunately, we cannot refund orders due solely to shipping delays with our carriers or lost or stolen packages with delivery confirmation from the carrier. If your package is lost in transit, please contact our Candy Team at candy.team@calliessweets.com and we will contact USPS for further information on the package(s).

Stay tuned for our next holiday ordering timeline!